Melco's Privacy Policy

Melco Industries, Inc., its affiliates and related entities (hereinafter referred to as “Melco”, “we”, “our”, or “us” in this Privacy Policy) respects your privacy. Across our business, around the world, we will only collect, store and use your personal information for defined purposes.   This Privacy Policy outlines the information Melco may collect when you visit our domestic websites at www.melco.com, www.melco-service.com, www.melcouniversity.com, and www.melcomart.com (collectively “Melco Web Sites”) and how we may use that information.  The provisions contained in this Privacy Policy only apply to your visits to Melco web sites, including web pages on those sites that contain “melco.com” in their URLs but does not include any redirect URLs that link the user to another internet domain (“site”).  Other websites which are linked to or from Melco sites, including other Melco affiliates worldwide, distributors, and other third parties, may have different privacy policies.  We are not responsible for the privacy practices of and use of personal information by websites that we do not operate.  You should look for specific privacy information on the respective websites before providing any personally identifiable information.  Information submitted solely in a business capacity is not covered by these guidelines.

Visit www.nclnet.org/essentials to learn more about how to protect your privacy on the Internet through a consumer education campaign called Online E-ssentials, developed by the National Consumers League.

Privacy and Data Security

We use your information to respond to your inquiries, manage our business and to better understand your needs and how we can improve our products and services.  For example, to process your purchase, provide service and support, and share product, service and company news and offerings with you.  We do not sell your personal information.  We only share your personal data outside of Melco with your consent; as required by law or to protect Melco, its customers, or the public; or with companies that help Melco fulfill its obligations with you, and then only with partners who share Melco's commitment to protecting your privacy and data.  At any time you may contact Melco with any privacy questions or concerns you may have.  You also may ask at any time to see the data you have given us and request correction or deletion.

Melco has physical, electronic and managerial procedures designed to protect the integrity, security and appropriate use of personal information.  Given that unencrypted electronically transmitted data is not 100% secure, we make no warranties as to the security of any information that you submit to us electronically which is done at your own risk.

Melco only asks for specific types of personal information

In a few areas on our Web site we ask you to provide information that will enable us to enhance your site visit, to assist you with technical support issues or to follow up with you after your visit. It is completely optional for you to participate.

For example, we request information from you when you:

  1. Register on melcomart.com or melcouniversity.com
  2. Request a quote
  3. Place an order
  4. Provide feedback in an online survey
  5. Participate in a sweepstakes or other promotional offer
  6. Request e-mail notification of your order status
  7. Subscribe to a newsletter or a mailing list
  8. Fill out a support request

In each of the instances above, we may ask for your name, e-mail address, phone number, address, type of business, customer preference information, customer number and product serial number, as well as other similar personal information that is needed to register or subscribe you to services or offers. If we ever ask for significantly different information we will inform you.  In some cases, we may collect information on-line about you that is not personal information.  Examples of this type of information include the type of Internet Browser you are using, the type of computer operating system you are using and the domain name of the website from which you linked to the Melco Web Site.

Melco only uses your personal information for specific purposes

The information you provide will be kept confidential and used to support your customer relationship with Melco. Among other things, we want to help you quickly find information on melcomart.com and alert you to product upgrades, special offers, updated information and other new products and services from Melco. Agents or contractors of Melco who have access to your personal information and prospect information are required to keep the information confidential and not use it for any other purpose than to carry out the services they are performing for Melco. Melco may enhance or merge your information collected at its site with data from third parties for purposes of marketing products or services to you.

In addition, Melco may be required to disclose personal information in connection with law enforcement, fraud prevention, regulation, and other legal action or if Melco reasonably believes it is necessary to do so to protect Melco, its customers, or the public.

You can opt-out of receiving further marketing from Melco at any time

Periodically, we may send you information about our various products and services, or other products and services we feel may be of interest to you. Only Melco (or agents working on behalf of Melco and under confidentiality agreements) will send you these direct mailings. If you do not want to receive such mailings, simply tell us when you give us your personal information. Or, at any time you can easily opt-out of receiving further marketing from Melco by clicking here (www.melco.com/join).

In the case of newsletters or mailing lists, you will be able to "unsubscribe" to these mailings at any time.

Melco will not disclose your personal information to any outside organization for its use in marketing without your consent

Information you choose to provide will not be given or sold to any outside organization for its use in marketing or solicitation without your consent. Your information may be shared with agents or contractors of Melco for the purpose of performing services for Melco.

Internet Commerce

The online store at melcomart.com is designed to give you options concerning the privacy of your credit card information, name, address, e-mail and any other information you provide us. Melco is committed to data security with respect to information collected on our site. We offer the industry standard security measures available through your browser called SSL encryption, (please see Melco's Security Policy page for details on these security measures). If at any time you would like to make a purchase, but do not want to provide your credit card information online, you may contact a sales representative over the telephone. Simply call 1-800-877-4272. It has always been a Melco practice to contact customers in the event of a potential problem with your purchase or any normal business communication regarding your purchase.

Customized Experience

New technologies are emerging on the Internet that help us deliver customized visitor experiences. At Melco, we primarily use "cookies" to help us determine which service and support information is appropriate to your machine and to maintain your shopping experience in our online store. Our use of this technology does not mean that we automatically know any information about you. We might be able to ascertain what type of computer you are using, but beyond that, our use of cookies is designed only to provide you with a better experience when using www.melcomart.com.  With most internet browsers, you can erase Cookies from your computer hard drive, block all Cookies, or receive a warning before a Cookie is stored.  However, blocking or erasing Cookies may adversely affect your on-line experience.

Children

Melco does not intend to collect personal information from individuals under the age of thirteen (13).  Should we become aware of this information in our collection, we will use reasonable efforts to delete it.  Melco encourages parents to instruct their children on safe and responsible use of personal information on the internet.

Changes

Melco reserves the right to change this Privacy Policy at any time.  You should review this Privacy Policy from time to time to ensure that you are aware of any changes.  Your continued use of our Sites following the posting on the Site of any changes to the Privacy Policy will signify your acceptance of, and agreement to be bound by, the terms of the modified Privacy Policy.

Contact Melco

Melco is the sole operator of the Melco Web sites. If you would like to contact us for any reason regarding our privacy practices, please write us at the following address:

Melco Embroidery Systems
Attention: Public Relations
1575 W. 124th Avenue
Westminster , Colorado 80234

You may also click here to send an email to Melco with the topic: "Privacy Info: Request"

Effective Date: July 1, 2004

 

Questions or problems regarding this web site should be directed to webmaster@melco.com.
Copyright © 1999 Melco Industries. All rights reserved.
Last modified: Friday July 02, 2004.

Melco's Privacy Policy